Privacy Policy

The responsible for the processing of personal data is Fareharbor B.V.

We treat personal data that we receive as part of our business relationship with customers and potential customers. Among others, we deal with the following data: name, email and gender.

Data is collected directly when the holder contacts us through our electronic platforms.

The data collected are essential to the good performance of the contract we establish with our customers or to maintaining the relationship with our potential client. The personal data collected is processed to carry out the services, billing, price collection, contact management with the owners, quality checking and analysis of customer satisfaction.

The personal data are collected and processed on the basis of the performance of the contract that we establish with our clients or in the performance of pre-contractual procedures with our future client, in the fulfillment of legal obligations imposed on Lisbon on Wheels, in the pursuit of legitimate interests of the Lisbon on Wheels or because they were the subject of consent.

The processing of data for marketing purposes, namely campaigns and actions for the marketing of goods and services, will only be carried out if the data subject’s free, expressed, free and informed consent is obtained in advance. This consent may be withdrawn at any time by the data subject and by any means.

As a rule, Lisbon on Wheels does not make any individual decision based on automated processing and without human intervention.

Without prejudice, sometimes Lisbon on Wheels can define profiles. Lisbon on Wheels will define your profile based, for example, on your age group, your area of activity or based on your consumption preferences. This will allow us to direct our goods and services to the needs and preferences of the client and to improve the quality of the services we provide.

The data subject has the right to object to the definition of profiles for commercial purposes, and may also require human intervention (not automated), express his point of view and challenge the decision.

The length of time during which the data is stored varies according to the purpose for which the information is used. The personal data are stored as necessary for the proper performance of contractual and legal obligations. There are legal requirements, namely fiscal, which require data retention for 10 years. There is also a need to meet legal deadlines.

Lisbon on Wheels can transmit its customers’ data to other entities that treat them on behalf of Lisbon on Wheels and only in accordance with the instructions of Lisbon on Wheels: Subcontractors. Subcontractors will be, for example, the accounting officer, the pay processing service provider, the IT service provider.

Lisbon on Wheels only applies to Subcontractors which provide sufficient guarantees for the implementation of appropriate technical and organizational measures so that the treatment meets the requirements of the RGPD and ensures the protection of the rights of data subjects.
In addition, Lisbon on Wheels may have to transmit customers’ personal data to third parties in compliance with legal obligations, such as to the Tax Authority or the Court.

Lisbon on Wheels has implemented technical and organizational measures to protect personal data from events of destruction, loss, improper alteration, disclosure, unauthorized access or other incidental or unlawful acts.

Lisbon on Wheels assures the holder of the data the exercise of the rights established in the RGPD, namely, the following rights:

Right of Access – Right to obtain, at any time, the confirmation of personal data that are processed and information about them.

Right of Rectification – Right to obtain rectification of inaccurate data or completeness of incomplete data.

Right to Erase or “to be forgotten” – Right to obtain the deletion of personal data.

Right to limit treatment – Right to request the suspension of treatment or to limit treatment to certain categories of data or treatment purposes.

Right to Portability – Right to receive the data in a structured, current and automatic reading format or to be transmitted to another controller.

Right of Opposition – Right to object to the processing of data, on grounds relating to the particular situation of the data subject, where the processing is based on the legitimate interests pursued by Lisbon on Wheels or when personal data are being processed for purposes different from those for which they are collected.

Right to Withdraw the Consent – Right to withdraw the consent given, without prejudice to the treatment performed under the consent given being lawful.

Some of the rights of data subjects are subject to the prevailing right or obligation of the data controller.

The data subject also always has the right to submit a complaint to the data protection supervisory authority (CNPD).

Right to Information – Right to be informed, when collecting data, on various matters (identity of the controller, purposes and legal basis of the treatment, etc.).

The data subject can exercise their rights through contact with Lisbon on Wheels. The exercise of rights is free of charge, unless it is a manifestly unfounded or excessive request, in which case a reasonable fee may be charged, taking into account the administrative costs incurred by Lisbon on Wheels. month, unless it is a particularly complex request, in which case it may be extended by up to two months by informing Lisbon on Wheels to the data subject of such extension and the reasons for the delay.

Lisbon on Wheels advertises its privacy policy on its website www.lisbononwheels.com.

Lisbon on Wheels reserves the right at any time and without prior notice to change this privacy policy; the amendments will be posted on the Lisbon on Wheels website.